HBR : Conflict Management

Wednesday, August 22, 2007

Mark Gerzon talks a lot of sense in this interview about his book “Leading Through Conflict: How Successful Leaders Transform Differences into Opportunities” …Education is the process of learning to see the hidden connections between things…Conflict is anything that results in chronic inefficiency for the system of which it is part…Conflict management is an essential test of leadership…Once learning begins, the conflict starts to change…Under stress, the first casualty is the ability to ask open ended questions…Agreement is simply saying yes ; commitment is the actual follow-through on agreements made – conflict situations seem to have lots of agreement but no commitment…

(click image for audio which runs 10m 28s)

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